General Terms and Conditions of Sale – Teoxane SA



Article 1 – Purpose

These General Terms and Conditions of Sale aim to inform consumers about the terms and conditions under which the seller (“TEOXANE SA”) sells and delivers its products and to define the rights and obligations of both parties regarding this sale between TEOXANE SA and the consumer (“the Buyer”).

They apply without restriction or reservation to all sales of products offered by TEOXANE SA on its website https://www.teoxane.ch (hereinafter referred to as the “Site”).

These General Terms and Conditions of Sale exclude all other conditions, including those applicable to sales made through other distribution or marketing channels. The General Terms and Conditions of Sale are accessible at any time on the Site and will take precedence over any other conflicting version or document.

By ordering a product on the TEOXANE SA Site, any person fully accepts these General Terms and Conditions of Sale, which the Buyer acknowledges having read before placing an order.

The products are exclusively available for sale and delivery within Switzerland.

For the purposes of these General Terms and Conditions of Sale, the Buyer and TEOXANE SA are individually or collectively referred to as the Party or the Parties.

Before placing any order, the Buyer declares that:

  • The purchase of products from the TEOXANE SA Site is unrelated to any professional activity and is strictly for personal use;
  • They have full legal capacity to enter into an agreement under these General Terms and Conditions of Sale.

The products available on the Site are sold only to individual consumers and in retail quantities. Any order that does not meet these criteria will be considered fraudulent or presumed as such and, therefore, will be null and void.

TEOXANE SA reserves the right to modify these General Terms and Conditions of Sale at any time without prior notice. The applicable Terms and Conditions are those accepted by the Buyer at the time of order placement.

 

Article 2 – Seller’s Identity

Name: TEOXANE SA

Address: Rue de Lyon 105, 1203 Geneva

Email: contact@teoxane.com

Phone: +41 22 344 96 36

Registration Number: CH-110.245.638

 

Article 3 – Contract Formation and Orders

3.1 Prices

The sales prices of the products displayed on the TEOXANE SA website, in Swiss francs (CHF), are those in effect at the time the Buyer confirms their order. Prices may be modified at any time without prior notice. Any changes will be communicated to the Buyer before order confirmation.

Prices displayed on the Site do not include shipping costs, which will be specified before order confirmation.

Prices include the applicable Swiss VAT at the time of order placement. Any changes in the applicable tax rate will be automatically reflected in the product prices.

3.2 Product Characteristics

In accordance with Swiss law, the Buyer can review the essential characteristics of the products before placing an order on the TEOXANE SA website. The Buyer may select one or more products from the different categories offered.

TEOXANE SA’s offers are valid while stocks last. If a product ordered becomes unavailable, TEOXANE SA will inform the Buyer as soon as possible. If all ordered products are unavailable, the order will be automatically canceled, and the Buyer’s account will be credited within 30 days. If only some products are unavailable, the Buyer may choose to replace them with others of the same price, proceed with the order without the missing items, or cancel part or all of the order.

TEOXANE SA reserves the right to modify its product offerings at any time without prior notice.

3.3 Ordering Process

The Buyer’s order validation constitutes full acceptance of these General Terms and Conditions of Sale.

Before confirming the order, the Buyer can review and modify the order details and total price. By clicking “Confirm,” the Buyer acknowledges full acceptance of the prices, volumes, and quantities of the selected products.

Once the order is validated, TEOXANE SA will send an email confirmation. The order is final only upon receipt of this confirmation and full payment.

TEOXANE SA recommends that the Buyer keeps a copy of the confirmation email.

Unless proven otherwise, the data recorded by TEOXANE SA serves as proof of the transaction.

3.4 Promotions and Discounts

Promotional offers are valid only for the duration specified and cannot be combined with other discounts. Each promotion is valid once per Buyer, subject to stock availability.

 

Article 4 – Payment

Payment is due at the time of order placement. No amount paid will be considered a deposit or installment.

Orders must be paid in Swiss francs (CHF), including all applicable taxes and fees.

The following payment methods are accepted: Visa, Mastercard, Carte Bleue, PayPal, Twint, Apple Pay, and Google Pay. Store gift vouchers are not valid for online purchases.

By confirming the order, the Buyer guarantees they have the necessary authorization to use their selected payment method.

TEOXANE SA reserves the right to suspend or cancel any order or delivery in case of non-payment, payment issues, or suspected fraud.

For security, TEOXANE SA may request a copy of the Buyer’s ID or credit card (front only).

All transactions on the TEOXANE SA Site are secured using 3D Secure technology.

 

Article 5 – Delivery and Receipt

5.1 Delivery Conditions

Orders are delivered to the address provided by the Buyer, which must be a valid home, workplace, or personal P.O. Box address.

If an incorrect or incomplete address is provided, and the order is returned, the Buyer may either:

  • Pay for redelivery, or
  • Receive a refund minus the initial shipping costs.

Invoices are sent via email and included in the package.

Orders are shipped via Planzer. The Buyer must check the product’s condition upon delivery.

If an issue is found (e.g., damage, missing items), the Buyer must notify TEOXANE SA via the “Contact Us” section on the Site.

5.2 Delivery Times

Orders placed before 12 PM (Monday to Friday, excluding holidays) will be processed the same day, subject to stock availability. Delivery time is within seven business days.

If delivery exceeds this timeframe (excluding force majeure), the Buyer may cancel the order via registered letter or the “Contact” section of the Site. TEOXANE SA will investigate with the carrier before processing a refund.

The Buyer has up to 60 days from the expected delivery date to request cancellation. A full refund or store credit will be issued within 30 days of the request.

 

Article 6 – Product Returns

6.1 Returns for Non-Conformity or Hidden Defects

If the delivered product is defective, damaged, or does not match the order, the Buyer must contact TEOXANE SA’s Customer Service via the “Contact Us” section on the Site.

The Buyer may choose between:

  • A replacement (subject to stock availability), or
  • A full refund.

A prepaid return label can be requested through the Site. Products must be returned unopened, unused, and in original packaging.

For exchanges, replacement products will be shipped within 30 days of receiving the returned items.

For refunds, the amount will be reimbursed within 30 days.

 

Article 7 – Retention of Ownership

TEOXANE SA retains full ownership of the products until full payment is received.

 

Article 8 – Warranties

8.1 Warranty Terms

TEOXANE SA must deliver products in compliance with the contract and is responsible for any defects at the time of delivery.

To be compliant, products must:

  • Match the description provided,
  • Possess the qualities expected based on advertising, labeling, or samples.

8.2 Warranty Procedure

If a product is defective, the Buyer must notify Customer Service.

8.3 Warranty Options

If non-conformity is confirmed, the Buyer may choose between:

  • Contract termination, or
  • Product replacement.

The Buyer has two years from the delivery date to claim under this warranty.